Revision: 1.0 Effective date: 28 August 2026
This Public Offer sets out the terms for the use of digital services provided over the Internet by Individual Entrepreneur Matkarimov Izzatulla Nusratilla ugli, the operator of the “Suzma AI” service (hereinafter — the “Provider” or “Suzma AI”).
1.1. This document applies to the services provided through the Suzma AI website, Suzma AI Telegram bots, the Telegram Mini App and other digital interfaces operating under the name Suzma AI.
1.2. Where the User:
this constitutes acceptance of the terms of this Offer.
1.3. Before making a payment, the User must review this Offer and the Suzma AI Privacy Policy.
Suzma AI — a platform providing access to artificial intelligence models and other digital technologies.
User — a natural or legal person using the Suzma AI service.
AI model — an artificial intelligence system intended to create, process or analyse text, images, video, audio, code or other content.
Request (prompt) — text, an image, audio, video, a document, a file or other data sent by the User to the service.
Generation/Result — content created or processed by an AI model on the basis of the User's request.
Coin — an internal conventional unit of account used to record the use of Suzma AI services.
Coin:
3.1. The Provider grants the User the ability to use artificial intelligence and related digital services through the Suzma AI platform.
3.2. The services may include, among others:
3.3. The services, AI models, limits, platform functions and their prices may be updated in line with technical or commercial necessity.
4.1. The price of each service is shown to the User in the platform interface before the service is started.
4.2. By topping up the balance, the User receives the corresponding amount of Coin.
4.3. The amount of Coin spent on each model or operation is determined separately.
4.4. For certain services the amount spent may depend on the model type, the number of tokens, file size, video duration, generation parameters or other technical factors.
4.5. Coin granted free of charge as a bonus, a promotional campaign, a referral reward or otherwise is not exchangeable for money.
5.1. Payments are made using bank cards and other lawful payment methods shown in the Suzma AI interface.
5.2. Bank card transactions may be processed by a bank and/or acquiring/payment organisations.
5.3. Suzma AI does not store confidential card authentication data, such as the CVV/CVC code, on its servers.
5.4. Once a payment is successfully confirmed, the corresponding Coin or the purchased service is credited to the User's balance.
5.5. Cases where a transaction is declined by a bank or a payment provider may be outside the control of Suzma AI.
6.1. Suzma AI services are provided in electronic form and largely in an automated manner.
6.2. A paid service begins to be performed when the User starts the corresponding function.
6.3. The duration of a generation may depend on:
6.4. As artificial intelligence is a probabilistic technology, Suzma AI does not guarantee that every generation will fully match the User's subjective expectations.
7.1. If a generation is not performed due to a technical error and no final result is delivered to the User, the Coin spent:
7.2. Content that has been technically created by the AI successfully, but does not match the User's aesthetic or subjective expectations, is not considered an unsuccessful generation.
7.3. The return of Coin for operations not performed due to content moderation, safety filters or external AI provider restrictions is carried out according to the corresponding status of the operation in the system.
8.1. A refund may be considered, among others, in the following cases:
8.2. Unless otherwise provided by law, funds paid for Coin already spent and for digital services successfully provided in exchange for them are not refundable.
8.3. No monetary compensation is provided for bonus or free Coin.
8.4. When applying for a refund, the User may be asked for:
8.5. Applications are submitted through the following channels:
E-mail: suzmamanager@gmail.com Telegram support: https://t.me/Suzma_admin
8.6. A confirmed refund is made using the method by which the payment was made, or by another lawful method in accordance with the rules of the bank/payment system.
The User shall:
10.1. The User understands that AI results are produced automatically.
10.2. AI results may contain factual errors, inaccuracies or incorrect information.
10.3. It is recommended to verify AI results independently before making important legal, medical, financial, technical or other professional decisions.
10.4. The final decision on the use of an AI result rests with the User.
11.1. The Suzma AI name, logo, software, design and other elements of the platform belong to the respective rights holders.
11.2. Rights to original materials uploaded by the User remain with the User or the respective rights holder.
11.3. The User permits the technical processing of the data they submit to the extent necessary to perform the requested service.
11.4. The terms of use of a generation result may depend on the respective AI model, the rules of the external provider and applicable law.
12.1. Suzma AI may use external AI providers, hosting, cloud infrastructure, CDN, databases, banking and payment services.
12.2. Such external services may experience temporary failures, technical limits or interruptions.
12.3. Suzma AI endeavours to remedy failures outside its control as quickly as possible or to provide an alternative solution.
Suzma AI may temporarily restrict an account or individual functions in the following cases:
14.1. The parties bear liability in accordance with the applicable legislation of the Republic of Uzbekistan.
14.2. The User is responsible for the lawfulness of the materials and requests they submit.
14.3. Suzma AI is not liable for the User's own independent actions taken using an AI result, unless otherwise provided by law.
The parties may be released from liability, within the limits of applicable law, for failure to perform obligations due to extraordinary circumstances outside their control that could not reasonably be prevented.
16.1. The Provider may update this Offer in connection with changes in legislation, services or technical infrastructure.
16.2. The current revision of the Offer is published on the official Suzma AI website.
17.1. The User may first contact the Suzma AI support service.
17.2. The parties shall endeavour to resolve any dispute through negotiation.
17.3. If no agreement is reached, the dispute is considered in accordance with the legislation of the Republic of Uzbekistan.
Service name: Suzma AI Provider: Individual Entrepreneur Matkarimov Izzatulla Nusratilla ugli PINFL: 33010934270031 Date of state registration: 05.01.2026 Registration number: 7388114 Business address: Fergana Region, Fergana city, Yangi Hayot street, 172 Bank account: 20218000907380312001 MFO: 00083 Phone: +998 20 012 99 00 E-mail: suzmamanager@gmail.com Telegram support: https://t.me/Suzma_admin Website: https://suzma.ai