Payment, delivery and refunds
Suzma AI is a digital service: creating text, images, video, music and voice with the help of artificial intelligence. This page briefly sets out the main conditions. The full and binding terms are in the Public Offer: https://suzma.ai/en/offer
What is sold and prices
- Plans — a 30-day or 365-day subscription. Each month it gives a set amount of Coin. Higher plans have free daily messages, a discount on Coin packs and carry-over of unused Coin to the following months.
- Coin packs — buying Coin with a one-off payment.
- The monthly prices of the plans and the prices of the Coin packs, in Uzbek sums, are shown in the “Plans” section of the home page: https://suzma.ai. The price of an annual subscription is shown in the payment window. Prices in dollars are only for purchases through the Google Play app.
- Auto-renewal is switched on only if you tick the consent box when paying: then every 30 days the price of the plan is debited from the saved card, and a reminder is sent before the debit. You can switch it off at any time in the subscription section, and the plan remains valid until the end of the paid period.
How the price is formed
- Coin is the internal unit of account of Suzma AI. Coin is not money, electronic money or a means of payment.
- Every action (a chat reply, an image, a video, music or voice) is paid for in Coin. Its cost depends on the chosen AI model and parameters: quality and size, video duration, number of results, uploaded files, text length.
- The exact price is shown in advance on the start button. No Coin is debited until you press the button.
- If a generation is not completed because of a technical error, the Coin spent is returned to your balance under section 7 of the Offer: automatically or after a check by support.
Payment methods
At the moment the following methods work on the website and in Telegram. The exact list is shown in the payment window.
- Uzcard and Humo cards — through the Click payment system, in Uzbek sums.
- Cards of Russian banks — through T-Kassa, in roubles. Purchases in roubles are sold in his own name by a partner of Suzma AI — sole proprietor Sherzod Abduganievich Rasulov (Russian Federation, INN 503231954476), and the payment goes to his account.
- Telegram Stars — in the Telegram bot and the Mini App.
Payment security
- Card details (number, expiry date, CVV/CVC) are entered only on the secure page or in the application of the payment system. Suzma AI does not receive or store the full card number or the CVV/CVC code.
- The connection to the website is encrypted with HTTPS (TLS).
- A payment you make yourself is confirmed in the way the bank requires: by SMS code, 3-D Secure or in the bank's application. Auto-renewal payments (if you have switched it on) are debited without separate confirmation.
- Suzma AI staff never ask for card details, an SMS code or a password. Do not share them with anyone.
- How your personal data is processed is described in the Privacy Policy: https://suzma.ai/en/privacy
Delivery
- The service is provided in electronic form only. Physical goods are not delivered, and no fee is charged for delivery.
- After the payment is confirmed, the Coin or the plan is credited to your account automatically, usually within a few minutes.
- Results are provided where you started the service: on the website, in the Telegram bot or in the Mini App.
- We do not restrict the service by country. Because of local restrictions or the terms of external providers, some payment methods or AI models may not work in some regions.
- If the Coin or the plan is not credited after payment, write to the contacts below.
Refunds
Money may be refunded if:
- a single payment was debited several times because of a technical error;
- the payment went through but the Coin or the plan was not credited and the problem has not been resolved;
- the purchased service cannot be provided for technical reasons;
- a refund is mandatory under the legislation in other cases.
Procedure:
- Submit your application within 10 days from the date of payment. If one of the first three cases above is discovered later, submit the application within 10 days from the date it was discovered.
- We review the application within 10 working days and reply.
- If the refund is confirmed, the money is returned to the card or by the method used for the payment within 10 working days. The time it takes to reach the card also depends on the bank.
- No refund is made for Coin already spent and the services successfully provided in exchange for it, or for bonus and free Coin.
- In the application state: the account or Telegram ID, the date and amount of the payment, the transaction number (if any) and a description of the problem.
- These rules do not limit your rights under the Law of the Republic of Uzbekistan “On Protection of Consumer Rights”, including claims in respect of a poor-quality service.
Export restrictions
Suzma AI provides digital services and does not export physical goods. We have not set any export restrictions of our own on the service; the use of some AI models may be restricted by the terms of their providers.
Contacts